CRM Overview
-
- Introduction to CRM?
- Why CRM?
Introduction to Cloud Computing & Salesforce.com
-
- Cloud Computing - Overview
- What is Software-as-a-Service (SaaS)?
- Explain Platform-as-a-Service (PaaS)?
- What is Infrastructure-as-a-Service (IaaS)?
- What is Salesforce.com?
- Advantages of Salesforce.com
- Salesforce.com CRM Editions
Personal Setup
-
- Managing Personal Information
- Password Reset
- User Management Overview
Salesforce Building Blocks
-
- Standard Objects
- Custom Application
- Create custom Objects
- Custom Fields
- Create custom Tabs
- Define dependent Pick lists
- Customize page layouts
Relationship Types
-
- Master-detail Relationship
- Lookup Relationship
- Many-to-Many Relationship
Validation Rules
Roll-up Up Summary and Formula Fields
Workflow Rules
-
- Define workflow
- Create Email template
- Set up workflow rules
- Set up workflow actions
Workflow Approval Process
Process Builder
Record types & Page Layouts
-
- What is Record type?
- How to create Record type?
- Managing Record types
- Creating Page Layouts
- Page Layouts Assignment
Data security
-
- Managing the Users
- Creating Users
- Profiles Creating
- Creating Roles
- Create Groups
- Set Organization Wide Defaults OWD)
- Object-level Security
- Field-level Security
- Record-level Security
- Sharing Rules
Reports & Dashboards
-
- Report Overview
- Create custom reports
- Using filters
- Using conditional highlighting
- Custom summary formulas
- Working with dashboards
Import & Export Data
Data Loader
Monitoring Organization Data
-
- Debug logs and Email Logs
- Login History
- View Setup Audit Trail
- Discuss Queue
- Schedule Jobs
- Apex Jobs
- Bulk Data Load Jobs
Salesforce Development Overview
Apex Programming
-
- Introduction to Apex
- Language Constructs
- Classes, Objects, and Interfaces
- Writing Apex Classes
- Developer Console
- Debugging
- Batch Apex
- Deploying Apex
Apex Triggers
-
- Trigger Events
- Design Pattern and Best Practice
- Bulk Triggers
- Order of Execution
SOQL & SOSL
Apex Test Classes
Visual force Development
-
- Introduction to Visual force
- Standard Controllers
- Standard List Controllers
- Controllers and Controller Extensions
- Overriding Buttons, Links, and Tabs with Visual force
- Components
Salesforce.com Lightning Framework
-
- Introduction to Salesforce Lightning
- Open Source Aura Framework
- Lightning Components
- Lightning Event
- Using the Developer Console Lightning
- App Builder
- Creating Apps