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Salesforce Course Syllabus

Salesforce Administration Overview

 
CRM Overview
 
    • Introduction to CRM?
    • Why CRM?
 
Introduction to Cloud Computing & Salesforce.com
 
    • Cloud Computing - Overview
    • What is Software-as-a-Service (SaaS)?
    • Explain Platform-as-a-Service (PaaS)?
    • What is Infrastructure-as-a-Service (IaaS)?
    • What is Salesforce.com?
    • Advantages of Salesforce.com
    • Salesforce.com CRM Editions
 
Personal Setup
 
    • Managing Personal Information
    • Password Reset
    • User Management Overview
 
Salesforce Building Blocks
 
    • Standard Objects
    • Custom Application
    • Create custom Objects
    • Custom Fields
    • Create custom Tabs
    • Define dependent Pick lists
    • Customize page layouts
 
Relationship Types
 
    • Master-detail Relationship
    • Lookup Relationship
    • Many-to-Many Relationship
 
Validation Rules
 
Roll-up Up Summary and Formula Fields
 
Workflow Rules
 
    • Define workflow
    • Create Email template
    • Set up workflow rules
    • Set up workflow actions
 
Workflow Approval Process
 
Process Builder
 
Record types & Page Layouts
 
    • What is Record type?
    • How to create Record type?
    • Managing Record types
    • Creating Page Layouts
    • Page Layouts Assignment
 
Data security
 
    • Managing the Users
    • Creating Users
    •  Profiles Creating
    • Creating Roles
    • Create Groups
    • Set Organization Wide Defaults OWD)
    • Object-level Security
    • Field-level Security
    • Record-level Security
    • Sharing Rules
 
Reports & Dashboards
 
    • Report Overview
    • Create custom reports
    • Using filters
    • Using conditional highlighting
    • Custom summary formulas
    • Working with dashboards
 
Import & Export Data
 
Data Loader
 
Monitoring Organization Data
 
    • Debug logs and Email Logs
    • Login History
    • View Setup Audit Trail
    • Discuss Queue
    • Schedule Jobs
    • Apex Jobs
    • Bulk Data Load Jobs
 
Salesforce Development Overview
 
Apex Programming
 
    • Introduction to Apex
    • Language Constructs
    • Classes, Objects, and Interfaces
    • Writing Apex Classes
    • Developer Console
    • Debugging
    • Batch Apex
    • Deploying Apex
 
Apex Triggers
 
    • Trigger Events
    • Design Pattern and Best Practice
    • Bulk Triggers
    • Order of Execution
 
SOQL & SOSL
 
Apex Test Classes
 
Visual force Development
 
    • Introduction to Visual force
    • Standard Controllers
    • Standard List Controllers
    • Controllers and Controller Extensions
    • Overriding Buttons, Links, and Tabs with Visual force
    • Components
 

Salesforce.com Lightning Framework

    • Introduction to Salesforce Lightning
    • Open Source Aura Framework
    • Lightning Components
    • Lightning Event
    • Using the Developer Console Lightning
    • App Builder
    • Creating Apps
 

Live Project Discussion